Shipping & Return Policy

At Sahtein – Cooking from the Heart and New You Forever, your satisfaction means everything to us. We want you to love your purchase, and we stand firmly behind the quality of our products.

Returns & Exchanges

• We accept returns and exchanges within 7 days of receiving your order.

• Items must be unused, unopened, and in their original packaging.

• Spices and vitamins are non-refundable and non-returnable, even if unopened, due to safety and quality standards.

Cookbooks

• Cookbooks may be returned within 7 days if they are unused and in new condition.

• Books that are written in, stained, or damaged are not eligible for return.
  
  

Refunds

• Refunds are issued to the original payment method once eligible return items are received and inspected.

• Shipping charges are non-refundable.
  
  

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please take clear pictures of the item and the packaging and email them to us within 48 hours of delivery.

We will replace the item at no cost once we review the photos.

Damaged or incorrect items do not need to be returned unless instructed.

Return Shipping

• Customers are responsible for return shipping costs unless the product arrived damaged or the wrong item was sent.
  
  

How to Start a Return

Email info@newyouforever.info with:

1. Your name

2. Order number

3. Item you wish to return

4. Reason for return

5. Photos (if damaged or incorrect)
   
   

Our team will respond within 1–2 business days with next steps.